ABOUT idResults

If your business is from the big-end-of-town, access to expert help and advice is easy. But if it’s a small to medium size enterprise (an SME), then the opposite is true. It’s this harsh sink or swim reality that has seen many new and innovative businesses fail.

So, when Graham Henrickson left the corporate world in 2008, it was to establish idResults; a consulting firm that would level this playing field. Drawing on his 30+ years’ experience, Graham has made big-end-of-town expertise affordable to every business regardless of size. The Company applies all its knowledge, skill, and expertise in pursuit of one goal– to fast track your business success.

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The Graham Henrickson Story

Graham Henrickson

He won Australian Junior Retail Executive of the Year, was the youngest Sales Manager in Myer history and went on to become the regional CEO for one of the world’s best-known brands. 

A member of the swim team, a debating champion and Captain of the School, Graham Henrickson was planning to study law at the end of year 12. But working weekends at Myer during his senior year changed all that. It was a case of ‘duck to water’, so when Myer offered him a university scholarship and a place on the Myer 3-year Management Program; he said - yes.

For the next 6-years, Graham spend his days working on the sales floor and his nights at university. Then just 3 weeks after graduating with his bachelor's degree (majoring in Organisational Psychology), he was promoted and joined the Myer Head Office team in Melbourne. Manpower planning and executive recruitment were his initial responsibilities. But, it was not long before the Myer Executive Committee realised the benefit of his degree combined with 8 years of store experience and he was soon working on strategic projects for the Board. These included the launch of Myer Direct, the planning and design of new downtown city stores in Perth, Brisbane, Adelaide & the Gold Coast and more notably - on the Myer/Grace. Bros Merger Taskforce.

Following the successful merger, Graham joined the new Myer Buying Division in Watches & Fine Jewellery. The launch of fine jewellery into Grace Bros. and the results from the first stand-alone fine jewellery sales catalogue was proof of his capabilities and he was promoted to run the Company’s most profitable business - Prestige Cosmetics & Fragrances. While the other buyerships lost control of marketing to the newly created Myer Marketing team, Graham retained responsibility for the marketing of his brand portfolio and the budget that went with it.

Within a year, Graham was recruited to join Clarins Paris as General Manager. In the 3 years that followed, he secured the No 2 position in department stores, launched into pharmacy, and introduced the Gold Salon Program. Clarins beauty therapy training was overhauled, consultant uniforms were redesigned, and the Elysium fragrance was launched. He tripled the net operating profit before moving to the timepiece industry.

Graham joined the Citizen Watch Co. as General Manager for Australia; winning the Company's Presidential Award in his first 12 months. He went on to stay for 12 years; rising to the rank of Regional Managing Director for Oceania and Africa. In this role he was accountable for the Citizen business from Sydney to Johannesburg and was one of only 3 Anglo-Saxons to ever reach such seniority in the Citizen Group. He led product design and development teams based in Japan, Hong Kong, and China and became an executive mentor for senior managers who were sent from Japan to work with him for 2 to 3 years at a time.

While at the helm, turnover increased by 55% and the brand secured No. 1 position in all national chain stores. Before leaving, Graham repaid all outstanding Company loans (totalling in the $millions), put an end to the need for financial support from Japan, began dividend payments and built a new Regional HQ. His final achievement was to deliver the best profit result in the Company’s 44-year history; proving the Board had made the right decision by granting him unpreceded autonomy.

Graham was well-known and highly respected in the industry. This led to an invitation to join the Board of the JAA (Jewellers Association of Australia) as a special adviser. He was soon elected as Vice Chair and then elected unopposed as Chairman of the Board. While Chairman of the JAA, Graham was instrumental in restoring its financial health, championed its rebranding, and reinvigorating the Australian Jewellery Design Awards. Following several prosecutions, Graham worked closely with the ACCC to develop a Code of Conduct that was consistent with the Trade Practices Act. It was adopted by the industry and remains in place to this day.

It was during his time at the JAA that Graham became acutely aware that those from the big-end-of-town has easy access to expert help, while for the rest – it was sink or swim. It was this disparity that inspired him to launch a consulting firm with the goal of making expert help affordable to every business regardless of size. So, in 2008 Graham left the corporate world and resigned from the JAA to establish idResults.

idResults are experts in brand management and strategic marketing. We create branded websites for medical and allied health professionals and help them to build their online presence.

 

Experienced & Qualified

Queensland University of Technology Logo

Bachelor of Business Management

Myer Department Stores

13 Years at Myer

Clarins Paris
Citizen Watch Co.

12 Years at Citizen

3 Years at Clarins Paris

idResults logo

11 Years with idResults

Jewellers Association of Australia Logo

4 Years at the JAA