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Graham Henrickson

Food Safety – What Australian Childcare Providers Need to Know

Here’s a simple explanation of the rules and laws on food safety that apply to Australian childcare providers. Australia’s Food Safety...

Graham Henrickson

A GOLD STAR Approach to Consumer Feedback

Unsolicited/raw feedback is prompted by either a poor experience or a great one. In my view this makes it more valuable than research...

Graham Henrickson

Is Your Smart Watch Talking Behind Your Back?

When the current Chairman of the ACCC (the AUSTRALIAN COMPETITION AND CONSUMER COMMISSION) spoke to the National Press Club in Canberra...

Graham Henrickson

A Fine Initiative Goes Wrong

Ask any manager to list the top five attributes they look for in staff and I am certain that ‘shows initiative’ will be among them. But...

INTERNATIONAL EXPERIENCE & A UNIQUE SKILL-SET