Founder & Director
Inspired to use his talents and expertise to help small business, Graham left the corporate world in 2008 to establish idResults. Founded on the principle that expert help should be affordable to every business regardless of size, idResults has levelled the playing field and helped small businesses take the fight to their larger rivals.
Graham Henrickson was born into a family of retailers. His father was a senior executive in the hardware industry while his mother had her own swimming pool maintenance business. So, it came as little surprise at the end of year 12 when he accepted a scholarship with Myer Queensland Dept. Stores and a position on their fast-track executive program. Instead of law, he graduated with a Bachelor of Business Degree (majoring in Organisational Psychology). This took 6 years, during which time we worked in different stores across different merchandise divisions as well as a year in State Office as a Management Trainer.
Within a few weeks of graduating, Graham was promoted to a newly created position in Myer Head Office in Melbourne. Executive recruitment and manpower planning were his initial responsibilities, but his university degree coupled with 8 years of store experience was invaluable and he was soon working for the Executive Committee on corporate strategic initiatives. This included the launch of Myer Direct and the planning and design of new downtown stores. More notable was his role on the task force responsible for the Myer/Grace. Bros merger.
Following the merger, Graham joined the Buying Division in Watches & Fine Jewellery. After success in launching Fine Jewellery into Grace Bros. and the results from the Companies first stand-alone fine jewellery sales catalogue he was tasked with both buying and marketing for the Company’s most profitable merchandise category - Prestige Cosmetics & Fragrances. Within 12 months, Graham was headhunted to join Clarins Paris as General Manager. In his 3 years with Clarins he maintained the brands ranking in Department Stores, launched into pharmacy and recovered the declining beauty salon business; tripling the Company's net operating profit before moving to the watch industry.
Graham joined the Citizen Watch Co. as General Manager for Australia. He was with Citizen for 12 years, rising to the position of Regional Managing Director for Oceania and Africa. In this role he was accountable for the Citizen business from Sydney to Johannesburg; becoming 1 of only 3 Anglo-Saxons to ever reach such seniority in the Citizen Group. He won the Company Presidential Award in his first year and went on to lead product design and development teams in Japan, Hong Kong and China. He accepted a request by the Company President to mentor selected executives from Japan, sent to work with him for 2 to 3 years at a time. He increased the business by 55% and took the brand to No. 1 in all national chain stores. He left Citizen having put an end to 30+ years of financial support from Japan, repaid all company loans and built a new HQ. His final achievement was to deliver the best profit result in the Company’s 44-year history; proving the Tokyo Board had made the right decision in granting him unpreceded autonomy.
Well-known and highly respected in the industry, while at Citizen, Graham was invited to join the Board of the JAA (Jewellers Association of Australia) as a special adviser. He was then elected unopposed as Chairman of the Board just 3 years later. Graham was instrumental in restoring the financial health of the JAA, championed its rebranding and worked with the ACCC to develop and implement an industry code consistent with the Trade Practices Act.
It was while working at Citizen and with the JAA that Graham became acutely aware of an unfair advantage that favours big business over small - access to independent advice and expert help. For those lucky enough to be from the big-end-of-town the options were endless, for the rest – the opposite was true.
Inspired to use his talents and expertise to help small business, Graham left the corporate world and resigned from the JAA in 2008 to establish idResults. Founded on the principle that expert help should be affordable to every business regardless of size, idResults has levelled the playing field and helped small businesses take the fight to their larger rivals.