Founder & Director
From shop floor to Boardroom and from Management Trainee to Regional Managing Director of a global brand; all in less than 20 years. Graham Henrickson is a successful CEO with local, national and international executive management experience along with a track record for turning businesses around.
idResults is a management consulting firm specialised in consumer brands with a focus on retail. It was founded in July 2008 by Graham Henrickson, a top performing CEO with a 30+ year track record of success. Graham began his working life as a Xmas casual for Myer Stores while at high school. Then, instead of full-time law, he accepted a part-time study scholarship with Myer Queensland and a position on their fast track executive program. For the next 6 years he worked in stores 6 days a week and at university 3 to 4 nights. A few weeks after graduating with a Bachelor of Business Degree (majoring in Organisational Psychology), Graham was promoted to a newly created position in Myer head office, Melbourne.
He spent the next 2 years focused on executive recruitment, manpower planning and management development. His university degree coupled with 8 years store experience was invaluable and Graham was soon seconded by the Executive Committee to work on some of the Company’s biggest strategic initiatives. This would include the set-up and launch of Myer Direct and the planning and design of new downtown stores in Brisbane, Adelaide, Perth, and the Gold Coast. More notable was his role on the task force responsible for the Myer/Grace. Bros merger.
Following the merger, Graham spent 4 years in the Merchandise Division where he managed both the buying and marketing for the Company’s most profitable merchandise category before being headhunted to join Clarins Paris as General Manager. In 3 years he achieved and retained No. 2 ranking in David Jones and No. 3 in Myer while launching into pharmacy and recovered the declining beauty salon business. Graham tripled the net operating profit before moving to the watch industry.
Graham joined the Citizen Watch Co. Ltd. where we stayed for 12 years. He began as General Manager and rose to the rank of Regional Managing Director. In this role he was accountable for the Citizen business from Sydney to Johannesburg; becoming 1 of only 3 Anglo-Saxons to reach such seniority in the Citizen Group. He led product design and development teams in Japan, Hong Kong and China and became a mentor for selected executives from Japan. While at Citizen, he increased the business by 55% and took the brand to No. 1 in all national chain stores. He left Citizen having ending 30 years of financial support from Japan, repaid all loans to the parent company, built a new HQ and having delivered the best profit result in the Company’s 44-year history.
Well-known and respected in the industry, Graham was invited to join the Board of the JAA (Jewellers Association of Australia) as a special adviser and was then elected unopposed as Chairman of the Board just 3 years later. He was instrumental in restoring the financial health of the JAA, championed its rebranding and worked with the ACCC to develop and implement an industry code consistent with the Trade Practices Act.
It was while working at Citizen and with the JAA that Graham became acutely aware of an unfair advantage that favours big business over small - access to independent advice and expert help. For those lucky enough to be from the big-end-of-town the options were endless, for the rest – the opposite was true.
Inspired to use his talents and expertise to help small business, Graham left the corporate world and resigned from the JAA in 2008 to establish idResults. Founded on the principle that expert help should be available and affordable to every business regardless of size, idResults has levelled the playing field and helped small businesses take the fight to their larger rivals.