THE Graham Henrickson STORY
He was 17, a year 12 student and Captain of his school when Graham Henrickson started working weekends at Myer. Inspired by the experience, he turned down law school to join the Myer Cadet Management Program and switched to a business management degree. Graham was the youngest Sales Manager in Myer history, won Australian Junior Retail Executive of the Year and went on to become a highly successful Regional Managing Director for a global brand.
For 6 years, Graham spent his days working in stores and his nights at university. Then just 2 weeks after his university graduation he was promoted to Myer Head Office in Melbourne and immersed in corporate strategy. This combined with his work on special projects for the Myer Board of Directors gave rise to his extensive retail knowledge and his business acumen.
Then, when his secondment to the Myer/Grace Bros. merger taskforce ended, Graham joined the newly formed National Buying/Marketing team. After 18 months in Watches and Fine Jewellery he was promoted to National Buyer for Prestige Cosmetics and Fragrances; one of the most important buyerships in the Company. Graham was one of a handful of buyers with total control over for all marketing activity and advertising expenditure. Tasked with building a stronger relationship with suppliers, his talents were quickly recognised, and he was poached by one of them and moved to Sydney.
Graham was GM at Clarins Paris for 3 years, managing the domestic and travel retail business with a team of 350. His first step was to restructure, his second to establish a new dynamic management team. Together they overhauled the approach to beauty therapy, launched the Gold Salon Program and expanded into Pharmacy. At the same time Clarins secured 3rd ranking in department stores while the launch of Clarins Elysium during the Flower Show became the most successful fragrance launch in David Jones history. Graham left having tripled the net operating profit and after securing the agreement for a young Australian model to be the face of the global campaign for the re-launch of Le Maquillage.
Graham then moved to Citizen Watch Co. as General Manager for Australia and New Zealand. During his tenure he increased the business by 55%, repaid all loans to the parent Company and built a new multi-level Regional Head Quarters in Sydney. At Citizen for 12 years, Graham rose to the position of Regional Managing Director for Oceania & Africa with accountability for the Citizen business from Sydney to Johannesburg. Graham is one of only three 3 Anglo-Saxons to ever reach such seniority in the Citizen Group. In addition, Graham led product design and development teams in Japan, Hong Kong and China and by request of the Company President became coach and mentor to selected executives from Japan.
Well-known and highly respected within the industry, Graham was asked to join the Directors for the Jewellers Association of Australia (JAA) as a special adviser and was elected unopposed as Chairman of the Board 3 years later.
While at Citizen, Graham was granted extraordinary autonomy by the Japanese Board of Directors. In his final year, he proved their faith and trust was well placed by delivering the biggest results in the Company’s 44-year history. Graham left Citizen and resigned his position as Chairman of the JAA Board to establish idResults.