The Graham Henrickson Story

His sights were set on a becoming a lawyer but working as a weekend casual at Myer while in Year 12 changed all that. So, when he was invited to join the Myer Cadet Management Program, Graham jumped at the opportunity and switched law school for a business management degree with a major in organisational psychology.


Graham Henrickson would be the youngest Sales Manager in Myer history, win Australian Junior Retail Executive of the Year and go on to become Regional Managing Director for a global brand.


For 6 years, he spent the days working in Stores and the nights studying at university. Then just 2 weeks after graduation he was promoted to Myer Head Office in Melbourne to work within a newly formed group responsible for manpower planning, recruitment and selection of the entire national management team. This combined with his work on special projects for the Executive Committee gave rise to his extensive retail knowledge and business acumen.


Selected to join the Myer/Grace Bros. merger taskforce, Graham helped establish the new National Buying operation and subsequently joined the Watches and Fine Jewellery Buying team. A year later he was managing one of the most important buyerships in the Company - Prestige Cosmetics and Fragrances. Responsible for delivering the highest $profit/m2 in every store he set about building stronger relationships with suppliers. His talents were quickly recognised, and he was soon head-hunted to Sydney as General Manager for one of the largest cosmetic brands in the country.


Graham was at Clarins Paris for 3 years, where he managed the domestic and travel retail business with a team of 350. His established a new dynamic management team and together they overhauled the beauty therapy business, launched the Gold Salon Program, and expanded into Pharmacy while retaining 3rd ranking in department stores. Securing the launch of Clarins Elysium with the David Jones Flower Show was one of his many achievements that helped him triple the net operating profit. A competition to find a young Australian model to be the global face for the re-launch of the make-up line was another.


Graham moved to the Citizen Watch Co. as General Manager where he was promoted to Regional Managing Director for Oceania & Africa. In this role he was accountable for the Citizen business from Sydney to Johannesburg; becoming 1 of only 3 Anglo-Saxons to ever reach such seniority in the Citizen Group. Graham led product design and development teams in Japan, Hong Kong and China and became coach and mentor to selected executives from Japan. At Citizen for 12 years, he increased the business by 55%, repaid all loans to the parent Company, built a new multi-level Regional Head Quarters in Sydney and took the brand to No. 1 in  national chain stores.


Well-known and highly respected by the industry, he was asked by the Board of the Jewellers Association of Australia (JAA) to join as a special adviser and was elected unopposed as Chairman just 3 years later. While at Citizen, Graham was granted extraordinary autonomy by the Japanese Board, proving their faith and trust was well placed by delivering the biggest results in the Company’s 44-year history. Graham left Citizen and resigned his position as Chairman of the JAA Board to establish idResults to use his talents and big end of town expertise to help small and medium size businesses.

A short video of Graham Henrickson's career path.

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