The Graham Henrickson Story

He was the youngest Sales Manager in Myer history, won the Australian Junior Retail Executive of the Year Award and went on to become regional managing director for a leading global brand. 

 

A bright student and Captain of his school, Graham Henrickson had planned on a career in law. But a year working as a weekend casual at Myer while in year 12, changed that. He took to retail like a duck to water. So, when Myer asked him to join their management program and offered to finance a business degree; he accepted without hesitation. 

For the next 6 years, Graham worked in stores during the day and went to university at night. Then just 4 weeks after graduating with a business management degree (majoring in organisational psychology), he was promoted into Head Office where he joined the team responsible for recruitment and selection for all management positions in the Company. This exposure combined with special projects for the Myer Board together with his stores experience gave rise to his extensive retail knowledge and business acumen.

He was appointed to the Myer and Grace Bros. Merger Taskforce which led him to join the new national buying team. He started with watches and fine jewellery where he launched fine jewellery into all Grace Bros. Stores and introduced the Company’s first standalone fine jewellery sales catalogue. He helped to establish Guess and Fossil watches in the market and negotiated construction of the 1st Swatch installation in the southern hemisphere before being promoted to prestige cosmetics and fragrances. In this role, Graham was responsible for the biggest and most profitable business in Myer. His talents were quickly recognised, and he was approached by Clarins Paris.

As General Manager, Graham was responsible for the Australian and New Zealand domestic and travel retail business and a team of 350. He restructured the Company and established a new management team. Together they overhauled the approach to beauty therapy, launched the Gold Salon Program and expanded into Pharmacy. The brands' ranking in department stores was also improved, boosted by the launch of Clarins Elysium during the David Jones Flower Show; acknowledged as the most successful fragrance launch in David Jones history at the time. He left Clarins after 3 years, having tripled the net operating profit.

Graham then joined the Citizen Watch Co. as General Manager for Australia and New Zealand and in his second year, he won the Presidential Award for the most outstanding business in the Company. During his tenure, he increased the business by 55%, put an end to the need for financial subsidies, repaid all loans to the parent Company and began dividend payments for the first time in history. At Citizen for 12 years, Graham rose to the position of Regional Managing Director for Oceania & Africa with accountability for the Citizen business from Sydney to Johannesburg; becoming 1 of only three 3 Anglo-Saxons to ever reach such seniority in the Citizen Group. Determined to improve the product line, Graham led product design and development teams in Japan, Hong Kong and China and his new gift box packaging was adopted globally. It was by special request of the Company President that he became the mentor for selected executives from Japan.

Well-known and highly regarded by many in the jewellery and watch industry, Graham was asked by the Board of Directors for the Jewellers Association of Australia (JAA) to join the Board as a special adviser. Just 3 years later, he was elected unopposed as Chairman of the Board.

While Managing Director at Citizen, Graham was granted extraordinary autonomy by the Board of Directors in Tokyo. In his final year, he proved their faith and trust was well placed by delivering the biggest results in the Company’s 44-year history. Graham left the Citizen Watch Co. and resigned his position as Chairman of the JAA Board to become a business strategy consultant and to establish idResults - a Sydney based strategic management consulting firm. 

A short video of Graham Henrickson's career path.

© 2020 by ​idResults Pty Ltd

PO Box 1477, Strawberry Hills, SYDNEY 2012

0419 491 495 or info@idresults.com.au

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